Shipping & Delivery

HOW LONG DO I NEED TO WAIT SO AS TO GET MY ORDER?

No worry, your order will be confirmed soon.


A customer can make changes or cancel an order, which was placed during the previous 24 hours, by emailing our customer support to [email protected]. As soon as an order’s fulfillment process has been started, the details of such order becomes unchangeable.

PRODUCTION TIME

The Susupk, the name of our small business, look at his all the products are made-to-order in order to enable the customers to make a more customized selection of the raw materials and ingredients they need. Rather than purchasing mass-produced, ready-made clothing items distributed to all by a global conglomerate, your garments are designed, printed, handmade, packaged and shipped here – from us – directly to your doorstep. The reason for this is that such task as preparation of an individual order can last a bit longer than order of a pre-made product would. Nevertheless, we assured that you respect this waiting period because you are dealing with not only good but strong and reliable products.

SHIPPING TIME

Please, consider that we do not take orders on the weekends, however, we will be ready to ship your products out as we operate on the weekdays.

Occasion especially during the striking and national holidays, plus the peak deliveries the time of the year which is international as well as local could get delay some days extra.

For Express Shipping, it’s our customer support team at [email protected] who will give you more details and assess additional shipping fees.

We pay all attention to the timely delivery process to make sure your order has been shipped just on time. Yet, it does not assume responsibilities or accountability for factors that are beyond the company’s control (it involves such as bad weather, service outages, delivery procedures, etc) that are offered by each courier .

WHEN WILL I RECEIVE TRACKING INFORMATION?

You will receive an email with your tracking number once your order has been shipped.

HOW CAN I TRACK MY ORDER?

You will receive an email with tracking number once your order is fulfilled. You can track the delivery status by clicking the shipment link in the email. Alternatively, you can Track your Order by entering your order number and email address here.

Please be aware that it may take up to 48 hours for your package to be reflected in the forwarder’s tracking system.